What is Our Refund Policy?

The refund policy of Hunter Store is designed to ensure customer satisfaction. If you receive a product that is broken or not what you ordered, we are committed to resolving the issue promptly and effectively.

Reporting a Problem

If you encounter an issue with a product from Hunter Store, please report it to our support team within 14 days of receipt. Provide detailed information about the problem, including order details and any supporting documentation or images.

Broken or Incorrect Products

In the event you receive a broken or incorrect product, Hunter Store will take immediate action to rectify the situation. We will offer a replacement for the item you ordered. Additionally, as a token of our commitment to customer satisfaction, we will gift you an even better item at no extra cost.

Process for Refunds

1. Contact Support: Reach out to our support team with your order number and details of the issue.
2. Evaluation: Our team will evaluate your claim and may request additional information or evidence.
3. Resolution: Upon approval, we will process your replacement and ensure you receive an upgraded item as compensation.

Terms and Conditions

• The refund policy is applicable only to products purchased directly from Hunter Store.
• Claims must be submitted within 14 days of receiving the product.
• The upgraded item provided as compensation will be of equal or greater value than the original item purchased.
• Hunter Store reserves the right to deny refund requests that do not meet the conditions outlined in this policy.

Feedback and Improvements

We value your feedback and are constantly working to improve our products and services. If you have suggestions or comments regarding our refund policy, please contact us. Your input helps us enhance the Hunter Store experience for all customers.